Consumer Duty

Treating customers fairly and our duty to our clients

Continuum Wealth Limited, and our Appointed Representatives, GT Wealth Management and Henley Wealth Management, are committed to supporting the FCA’s principles that we have a duty to our clients to deliver good outcomes from our services and to treat them fairly.

Consumer Duty

The Consumer Duty aims to ensure firms deliver in the following Outcomes to clients for their services:

Products & Services

Products and services are specifically designed to meet the needs of consumers and recommended only to those whose needs they meet.

Price & Value

The price of products and services represents fair value for consumers.

Consumer Support

Customer service meets the needs of consumers, enabling them to realise the benefits of products and services and act in their interests without undue hindrance.

Consumer Understanding

Communications equip consumers to make effective, timely and properly informed decisions about financial products and services.

Treating Customers Fairly

TCF requires us to:

  • Help customers fully understand the features, benefits, risks and costs of the products they use, and
  • Minimise the sale of unsuitable products by encouraging best practice before, during and after a sale.

In each of these areas we continually review our procedures so that our clients can be confident we are doing all in our power to deliver these good outcomes and to treat them fairly.


Be alert to the fact that scams exist. When dealing with uninvited contacts from people or businesses, whether it's over the phone, by mail, email, in person or on a social networking site, always consider the possibility that the approach may be a scam. Remember, if it looks too good to be true, it probably is.  Never send money or give credit card details, online account details or copies of personal documents to anyone you don't know or trust. Don't agree to transfer money or goods for someone else: money laundering is a criminal offence. If in any doubt speak to us before taking any action.

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Note: This page is for information purposes only and should not be considered as financial advice. Always consult an Independent Financial Adviser for personalised financial advice tailored to your individual circumstances.